Terms and Conditions
At Clean Carpet Crew we aim to achieve the highest quality of service at all times. To protect both ourselves and our clients we request you review our terms and conditions upon making a booking.
ACCESS TO YOUR HOME OR OFFICE:
We use the truckmounted system which is built into our van with 200 ft of hose length. We request a parking space is available within a few car lengths of your home on the correct side of the road. For flats we can reach up to the 4th floor but again we will need to park by the communal entrance to the building to run hoses up through the stair well, or alternatively up the outside of the building, out the window to the van parked below. We will clarify access on the phone during booking but in the event of us arriving and not being able to work, the call out charge of £60 will be applicable. If portable equipment is available on the day we may use it to complete the work for additional £20 to the quoted cost. We will however clarify all of this upon booking. Parking and congestion charges may apply.
BOOKINGS:
We endeavour to service all clients within 3 days of booking requests, during the winter months we may take last jobs around 15:00, during Summer last jobs are at 18:00.
CANCELLATIONS:
Cancellations should be made before 24 hours of the appointment scheduled. Cancellations made within the 24 hour period are subject to a fee of £20.
CUSTOMER NO SHOW:
If in the event we arrive at the property to the customer not being present leading to the job cancellation, the call out charge of £60 will apply. We will wait for up to 30 minutes on the client premises and attempt to make contact via telephone during this time.
CUSTOMER COMPLAINTS:
Should our clients not be happy with the clean provided, we will endeavour to rectify any area's outlined while onsite. Some stains on particular fibres may be permanent and this will outlined on the day. After every job we encourage our clients to inspect the work before paying. Payment for work carried out will be deemed as a satisfactory result and the job considered complete. If the the client has a change in opinion about the quality of work after this process we cannot be held responsible and will not return to the property.
If there is a problem with the carpet i.e shrinkage, dye bleed, left too wet or furniture damage, we will return to the property for a full inspection and take the necessary action to rectify the issue. Problems of this nature should be reported within 36 hours.
CARPET CLEANER HIRE DAMAGE:
Should the client damage our hire machines, a £50 fee will apply.
ACCESS TO YOUR HOME OR OFFICE:
We use the truckmounted system which is built into our van with 200 ft of hose length. We request a parking space is available within a few car lengths of your home on the correct side of the road. For flats we can reach up to the 4th floor but again we will need to park by the communal entrance to the building to run hoses up through the stair well, or alternatively up the outside of the building, out the window to the van parked below. We will clarify access on the phone during booking but in the event of us arriving and not being able to work, the call out charge of £60 will be applicable. If portable equipment is available on the day we may use it to complete the work for additional £20 to the quoted cost. We will however clarify all of this upon booking. Parking and congestion charges may apply.
BOOKINGS:
We endeavour to service all clients within 3 days of booking requests, during the winter months we may take last jobs around 15:00, during Summer last jobs are at 18:00.
CANCELLATIONS:
Cancellations should be made before 24 hours of the appointment scheduled. Cancellations made within the 24 hour period are subject to a fee of £20.
CUSTOMER NO SHOW:
If in the event we arrive at the property to the customer not being present leading to the job cancellation, the call out charge of £60 will apply. We will wait for up to 30 minutes on the client premises and attempt to make contact via telephone during this time.
CUSTOMER COMPLAINTS:
Should our clients not be happy with the clean provided, we will endeavour to rectify any area's outlined while onsite. Some stains on particular fibres may be permanent and this will outlined on the day. After every job we encourage our clients to inspect the work before paying. Payment for work carried out will be deemed as a satisfactory result and the job considered complete. If the the client has a change in opinion about the quality of work after this process we cannot be held responsible and will not return to the property.
If there is a problem with the carpet i.e shrinkage, dye bleed, left too wet or furniture damage, we will return to the property for a full inspection and take the necessary action to rectify the issue. Problems of this nature should be reported within 36 hours.
CARPET CLEANER HIRE DAMAGE:
Should the client damage our hire machines, a £50 fee will apply.
